Short term property management specialists  LONDON

AIRBNB, HomeAWAY FAQ's - Frequently Asked Questions

If you have more questions


If you have unanswered questions, either email us on: 



  • Can you advise our potential monthly income and occupancy rate we could expect. I would like to use this information to decide whether it's more viable to use a short term service, such as Airbnb, or a traditional long term tenancy approach.
    • As a guide properties let on a short term basis normally fetch 100% more income than regular long term lets. Our aim is to push the price up to the maximum, so you maximise your earning potential.

  • Will you manage our property via our own listing and profile or do you use your own profile to manage multiple properties?
    • We manage some properties through our own profile and others through the owners profile.  And are happy to do either.

  • How flexible are the check-in and check-out times? 
    • The normal check-out time is 11am and the check-in time is normally after 3pm.  If people arrive earlier we offer them a bag drop service, where they can leave the bags at the property and come back after 3pm, once it has been cleaned.​  If you don't have back to back bookings these times can be more flexible.

  • Are things such as toiletries, bedding and towels included?
    • If you opt for our fully managed service hand wash, shower gel, shampoo, toilet rolls, bed linen and towels are included.

  • What is your response rate time to reply to guests enquiries?
    • We aim to reply to all guests within one hour, although we normally do it within 0-15 minutes.

  • What visibility and control do we have on setting up the price per night?
    • The price is controlled by us/you, and it can be changed within a few minutes.

  • Is there a minimum number of nights stay you enforce/require?
    • We normally suggest a 2 night minimum stay.

  • We would like to offer a welcome pack/gift with basic things such as water, milk, tea, orange juice etc. Do you provide this service?
    • The basic welcome pack is charged at the price we buy the items from the supermarket at.  But we also offer more personalised welcome packs, for more details click here.

  • Do you provide a 24/7 emergency support service for guests? If not, what level of service/support do you provide whilst guests stay at our property? Are you contactable and if so, any particular times during the week?
    • We provide a 24/7 emergency support for both the guest and the owner. 

  • When guests are checking out, what checks are done against the apartment and its content?
    • We check the property over thoroughly after each check-out, if there is any damage we photograph it immediately and send it to the owner.  If the damage if major we make a claim on the owners behalf through Airbnb.  Other sites such as HomeAway and have a different policy when it comes to damages.  We also recommend clients take out their own insurance.  Direct Line offer a comprehensive insurance for tenanted properties.

  • I understand the cleaning of the flat is covered. Does this come from the management fee or do you put a cleaning fee on the listing to cover the cleaning? If the latter, how much will this be?
    • The cleaning fee isn't covered in the management fee this is chargeable on top and it depends on the size of the property.  This is added to the fee that guests pay and is payable by them, not the owner.

  • The does your management fee include VAT?
    • Yes, the commission includes VAT.

  • Is this management fee payable to you calculated after Airbnb take their 3% commission?
    • Yes, the management fee is taken after the Airbnb commission fee.

  • If we want to go ahead and use you, what do we need to do next?
    • We can send you a contract through, once it's signed we can start immediately. We then need to arrange collection of the keys and also to check your property over before we take it on.